ABOUT THE COMMUNITY CYCLING CENTER
For nearly 30 years, we have been a nonprofit organization on a mission to broaden access to bicycling and its benefits. Our vision is to continue building a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.
The Shop Department of the Community Cycling Center consists of a DIY Workspace and retail storefront, regular salvage sales, and occasional pop-ups and events. This department is a revenue stream to provide funding for community programs.
This position works exclusively out of our NE Alberta shop/member space, except for the rare off-site event. Here at the CCC we value and support one another through the work we do and are committed to working collaboratively to meet our goals. We acknowledge and value diversity and its many intersections. We are proud that people of color, women, neuro-divergent, gender non-conforming and LGBTQIA+ folks choose to work at our organization. We encourage more people from varied and diverse backgrounds to join our lively, talented team
GENERAL POSITION SUMMARY
The Service Lead is responsible for the smooth operation of service through the shop. They will maintain clear communication with customers and staff to ensure that expectations are met or exceeded. They will be responsible for working with the inventory team to have bulk and special order parts available for service. This role is also responsible for maintaining a clear and organized service menu and service schedule. **This job, although management, does not require managing people. The Service Lead will manage all aspects of the service department, but not the people.**
RESPONSIBILITIES
Service (50%)
- Provide quality, safe and efficient service on customer bikes
- Communicate clearly with customers through the entire duration of their service; including but not limited to estimated time of completion, cost of parts and labor, and any delays or concerns, should any arise
- Provide friendly, courteous, and welcoming customer service
- Maintain a clear and organized service schedule
- Maintain an organized and clearly labeled system for the physical storage of customer bikes and parts for service
- Keep a clean, organized, and stocked workspace
Inventory Management (20%)
- Keep supplies needed for service in stock (ex: lube, grease, gloves, cleaners)
- Order parts and accessories as needed for customer bikes in a timely and efficient manner
- Keep track of consumables in stock (tubes, cables, housing, etc) for use in the service department
Sales (10%)
- Talk consumers through work orders as they are created, explaining what will be done during repair and why it needs to be done
- Assist customers with the purchase of used bikes, and new and used parts and accessories when retail staff need support
- Ring up customers for purchases and repair payments using the Lightspeed POS system
Strategic Planning and Process Evaluation (10%)
- Leverage quality control process to identify growth areas
- Collaborate with other senior staff to maintain and improve shop systems and facilities
- Work with the Shop Leadership Team to evaluate opportunities, trends and feedback
- Assess service prices annually and adjust as needed, taking into account the core principals of the organization
Other Responsibilities (10%)
- Help advance the mission of the Community Cycling Center across all departments
- Contribute to a standard work environment – answer phones, maintain a safe, clean & organized workspace
- Collaborate with other senior staff to train and support less-experienced mechanics, including youth interns and apprentices
- Other duties as assigned
REQUIRED SKILLS AND QUALIFICATIONS
- 5+ years of professional bike mechanic experience
- Strong interpersonal communication skills
- Strong organizational skills including the ability to manage multiple assignments simultaneously
- Ability to meet project deadlines and account for detailed objectives
- Experience and success in creating inclusive work environments where people from diverse backgrounds feel safe and welcome
- Must be available to work at least 2 night shifts (2pm-8:30pm) per week
- Must be available to work weekends
- Ability to lift, bend, squat, climb and more—this is a physically demanding job but reasonable accommodations can be made
- Valid driver’s license
PREFERRED SKILLS AND QUALIFICATIONS
- Experience with workflow improvement methods
- Experience in a high-volume bike shop
- Customer service experience
- Experience with Lightspeed POS, Excel, Microsoft Office Suite, Adobe
- Proficiency in Spanish
- 2+ years managing a Service Department in a busy bike shop
REPORTS TO: Shop Director
UNION/NON UNION: Union – ILWU Local 5
HOURS: Full Time
COMPENSATION: $23.92 to $28.71 per hour, based on experience
TERM: Permanent
BENEFITS: Health, Dental and Vision, Life & LTD, PTO and Sick time, Holiday Flex time
HOW TO APPLY: Send your resume, cover letter, and (3) references to Brian@CommunityCyclingCenter.org. No phone calls, please.